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GCX-WFM Latest Dumps Book, Exam GCX-WFM Training

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Free PDF High-quality GCX-WFM - Cloud CX Workforce Management Certification Latest Dumps Book

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q98-Q103):

NEW QUESTION # 98
What is the forecast source data used for in Genesys Cloud?
Response:

A. To predict future call patterns based on historical data
B. To provide real-time call metrics
C. To create backup schedules for agents
D. To analyze agent performance trends

Answer: A

NEW QUESTION # 99
Which two aspects can intraday monitoring help track in workforce management?
(Choose two)
Response:

A. Real-time adherence to scheduled activities
B. Weekly adherence trends
C. End-of-day adherence summaries
D. Daily agent activities and adherence status

Answer: A,D

NEW QUESTION # 100
Synchronizing time-off requests helps integrate these requests into agent adherence data.
Response:

A. True
B. False

Answer: A

NEW QUESTION # 101
In Genesys Cloud, time-off requests are automatically approved if they match the agent's availability.
Response:

A. True
B. False

Answer: B

NEW QUESTION # 102
When setting up a business unit, which two configurations are critical for effective management?
(Choose two)
Response:

A. Add quality monitoring processes
B. Configure adherence tracking settings
C. Set up recurring call reports
D. Establish management units within the business unit

Answer: B,D

NEW QUESTION # 103
......

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