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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q97-Q102):

NEW QUESTION # 97
What is the purpose of "Dynamic Number Insertion" in an outbound campaign?

A. To mask the agent's voice.
B. To randomly select phone numbers from a list.
C. To increase the dialing speed.
D. To display a specific callback number on the recipient's caller ID that is different from the dialing number.

Answer: D

NEW QUESTION # 98
Which component in the AICC architecture is responsible for converting text-based chatbot responses into spoken audio for a seamless transition from chat to voice?

A. Automatic Speech Recognition (ASR) engine
B. Media Server
C. Text-to-Speech (TTS) engine
D. ICD Router

Answer: C

NEW QUESTION # 99
The primary function of a Session Border Controller (SBC) in an AICC network is to increase the compression ratio of voice codecs to save bandwidth.

A. True
B. False

Answer: B

NEW QUESTION # 100
In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?

A. Agent occupancy rate
B. Customer Satisfaction (CSAT) score
C. Average Handle Time (AHT)
D. Number of calls per agent

Answer: B

NEW QUESTION # 101
Which AICC concept refers to the practice of routing interactions to the best available resource, whether that is a human agent or an automated self-service system?

A. Default Routing
B. Direct Dialing
C. Intelligent Routing
D. Manual Routing

Answer: C

NEW QUESTION # 102
......

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